The quality policy of Onyx TaHo is to provide professional and perfect services to meet customer's demand; we even provide the service over customer's demand. We authorize the employees of each level for them to use their professional knowledge to fix the problems; quickly and continuously respond the demand of customer and Environmental Authorities.

Quality Policy

•  Providing professional service in operation and maintenance of incineration plants for our customers in order to enhance customer satisfaction and confidence. •  Ensuring contracts' commitments are fulfilled to meet the requirements from our customers and regulations. •  Increasing each employee's professional knowledge and ability so as to p rovid e customer with best service .

Quality Objective

•  Each plant keeps passing EPB's examination every year. •  Each plant makes t he frequency of failing to meet the emission standard of Environmental Regulation to be 0. •  To achieve the average a vailability rate over 93%. •  The rate of breakdown s hutdown is 0% •  The annual number of times that customer complains is less than 5 •  Carrying out the contract with zero defect . •  100% contract achievement.

Onyx TaHo matches up with the Government's policy on operation. We effectively resolve the waste problem by incineration treatment. By this way, the waste volume is decreased and it becomes stable, hygienic, and recycled. We will further improve the efficiency of waste incineration treatment, effectively resolving waste treatment problem and indirectly provide citizen a clean and beautiful living environment.

We stick to our company’s Environmental Policy:

•	Incinerating waste, avoiding second pollution, reducing the environmental impacts, and fulfill ing environmental responsibility.
•	Carrying out the c ontinual improvement, prolonging the life-span of e quipment, and prevent ing the pollution.
•	Commitment to comply with environmental regulations and relevant requirement .
•	Establishing the environmental management system and making each employee as well as the contractor who works in the plant to respect the system so as to improve environmental performance.
•	Establishing good public relationship. Providing necessary information and get ting the confidence from public.

Our commitment:

•	Improving waste treatment efficiency and reducing environmental impacts.
•	Well-c ontrolling air pollution, dust production, bottom ash quality and wastewater zero effluent by technology to reduc e the environmental impacts.
•	Improving operating and recycling efficiency. Converting waste to energy.
•	Providing necessary information to public and ma king known our de termination for environmental protection.